Contact Cloud is the only business B2B / B2C communications product that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 100,000 businesses use Contacts Clouds technology to power their marketing and business communications.
Join the company helping businesses grow revenue through call tracking, callcenter, sms messaging live chat, and so much more.
This position is for Customer Support Specialist - mid-shift, starting at 11:00am(EST) and ending at 6:00pm(EST), with the possibility that the hours could shift(forwards or backwards an hour). The Customer Support team is primarily responsible for onboarding, educating, and supporting our customers on a global level. We start work the moment a customer decides they want to use Contact Cloud, sticking with them every step of the way to ensure they get the most value from our product. Support Specialists are responsible for working directly with customers to help them get started and grow in using Contact Cloud, answer product questions, track user feedback, report and escalate issues to management, and act as the bridge between our customers and our development teams.
We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company.
*Proof of eligibility to work in the United States is required.
Bipath values diversity and is committed to a policy of Equal Employment Opportunity. Bipath will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.