CallRail pricing

Compare CallRail's pricing and terms to Contact Cloud; a competitive alternative to CallRail. Review the finer details; including the monthly subscription costs, costs of tracking numbers, setup fee's, call center functionality and how CallRail compares when it comes to text messaging, form tracking and UCaaS functionality.

Monthly subscription
$99/mth
Small Teams
Call Tracking
Marketing Analytics
Analytics Suite
Get Started Cost
$0
$0
$0
$0
Setup Fee
$45/mth
$95/mth
$145/mth
Number porting
$.0508/min
Local number rental
$1.81/mth
$3.00/mth
$3.00/mth
$3.00/mth
$.0500/min
$2.90/mth
$5.00/mth
$5.00/mth
$5.00/mth
$.0800
$0.0319/min
$.0500/min
Local to Softphone
$.0500/min
Local call forwarding
$.0725/min
$.0800
$.0800
Toll-Free number rental
Toll-FREE  to Softphone
Toll-FREE  call forwarding
Text  messages (SMS)
$0.0537/min
Live  chat licenses
$0.0377/min
Enhanced caller ID
$0.0145/text
$0.0160/text
$0.0160/text
$0.0160/text
Transcriptions with keyword spotting
$0.0725/text
Encrypted  call recordings
$20.25/license
System generated outbound calls
$0.0046/min
$0.1514/per caller
Image  obscenity detection for MMS
$0.0131/per caller
Form Submissions
Text  messages (MMS)
Live  listen to calls
$0.0290/min
$0.0200/min
$0.0200/min
$0.0200/min
Spam  detective
$0.1088/min
$0.0030/min
$0.030/min
Enhanced  transcriptions
$0.0020/text
Dual  channel recordings
Call Recording
$0.020/form
$0.020/form
$0.020/form
Winner

CallRail's pricing is on the high end and lacking critical features.

CallRail's Analytics Suite most closely matches up with Contact Cloud Small Teams Program, but is more 1.5x times the cost and lacks critical features. With Contact Cloud the monthly subscription is 46% less as, in addition to local and toll free numbers, text messages and most per minute categories. CallRail also charges for basic features like Form submissions. CallRail is also missing other features like Softphone/call center technologies, the ability to monitor inbound and outbound calls among other features that Contact includes with all of its pricing plans.

CallRail product support comparison

Does CallRail stand behind the platform with comprehensive, free support? Will CallRail support team help you set up your instance and configure it to you liking? Compare CallRail alternative Contact Cloud, in customer support.
Chat support
Small Teams
Call Tracking
Marketing Analytics
Analytics Suite
Total
5/7
3/7
3/7
3/7
Phone support
Email support
$
Online  help center
Done-For-You  setup
Onboarding  call with specialist
$
Phone Porting Assistant
Winner
$ = available at additional charge

CallRail's support is good, but has some catching up to do.

Both platforms offer phone, email and an online help center to round out its support offering, but CallRail customers do not have the benefit of on-demand chat support or Done-For-You setup services. With Contact Cloud customers have the option to add-on features like Onboarding calls with a specialist and Done-For-You Setup plans. Even if a customer was willing to pay for it, CallRail doesn't offer these options. The edge goes to Contact Cloud.

Comparison to CallRail's product administration

Does CallRail offer industry standard features like open API, unlimited users and webhooks. Explore how CallRail's administration features compare to Contact Cloud.
Unlimited  users
Small Teams
Call Tracking
Marketing Analytics
Analytics Suite
Total
9/9
6/9
6/9
6/9
Outbound  webhooks
Lambda Functions
Open API
Version  history
Mobile  web app
Restore  deleted objects
User  privileges
Winner
Custom logo and branding

Comparing convenience functions, the edge goes to Contact Cloud.

CallRail holds its own offering unlimited users, webhooks a well documented API and other customizations. However, Contact Cloud offers the same features and more. Version history and restoring deleted objects are key when you set up your instance but want to revert your changes (undo button). Along with the developer friendly Lambda functions which make Contact Cloud extendable and integratabtle with any application with an API.

CallRail alternative for marketing attribution

Compare key attribution features between CallRail and top competitor, Contact Cloud. See how CallRail compares in key attribution functions, such as analytics, auto-complete, progressive profiling and more. Find an alternative to CallRail for marketing attribution– a vital component of lead collection for marketers.

Worldwide  tracking numbers
Small Teams
Call Tracking
Marketing Analytics
Analytics Suite
Total
13/13
10/13
12/13
12/13
Email call records
Record  and download calls
Unlimited  call history
Dynamic  number insertion
Port  numbers (US/Canada only)
Online/Offline  Ad tracking
Calls  matched to web visitor and ad click
Winner
Click to  call Ads / Ad extensions
Play  whispers to callers and agents
Geocontact
$
$
$
$ = available at additional charge
Form Lead Tracking
Multi-touch Attribution Modeling

Similarity in attribution-focused features, edge to Contact Cloud.

Contact Cloud providing free access to Geocontact dynamic number insertion is a key feature that allows a business to swap the web page phone number based on the visitors geo-location. CallRail offers this feature but, with an added monthly cost. CallRail's Call Tracking plan falls short by not including basic features like Form Lead Tracking and Multi-touch attribution, however if you are willing to pay a bit more for the CallRail monthly subscription then these features would come included. Contact Cloud includes these missing features within all plans.

CallRail contact center alternative

Compare key business call center features between CallRail and top competitor, Contact Cloud. See how CallRail compares in key call center functions, such as softphone, IVR, call queues and more. Find an alternative to CallRail for call center – a vital component for businesses.

Forward  calls to any number
Small Teams
Call Tracking
Marketing Analytics
Analytics Suite
Total
27/27
10/13
12/13
12/13
Integrated  softphone
Route  calls by schedule
$
$
Unlimited  call history
Score,  convert and tag calls
Route  calls by IVR menu
$
Virtual  voicemail boxes
Transfer  calls
$
$
$
Winner
$
$
$
Smart  Routing
Geographic  routing
Call  queues
$ = available at additional charge
$
$
$
Custom  fields
Automated  triggers
Webhook  triggers
Post  call agent surveys
Estimated  wait time announcements
Hold  patterns (music on hold, voiceover)
Auto  dialer (progressive)
Automated  triggers
Conference  calls + conference lines
Customize  softphone actions
Desk  mode
Agent  call scripts
Live  call listen & end call options
Teams  (Group settings)
Reminder  notifications
Directory  dialing
$
$
$

CallRail lacks basic call center features, charges a premium for a less functional product.

Contact Cloud providing free access to its call center functionality, including all features for unlimited users. CallRail instead charges between $30 and $90 per user, in addition to increased usage premiums for their lead center product (Which is still in beta). Basic featured like calling queues, live call listen, call transfers, scoring and softphone should not cost more to a business. CallRail offers these features to select customers and, with an added monthly cost. Overall Contact Cloud's all-in-one platform which includes call center beats out CallRail in this head to head comparison.

CallRail text messaging platform comparison

Unlock the true value of UCaaS and communicate with your customer how and where they want to be communicated with. See how CallRail's SMS texting features compare to Contact Clouds. Check out CallRail alternatives and compare key text message functionality such as sending and receiving text messages, sending bulk text messages and more.

Send and  receive text messages
Small Teams
Call Tracking
Marketing Analytics
Analytics Suite
Total
8/8
5/8
5/8
5/8
Scheduled  text messaging
Bulk  text messaging campaigns
Obscenity  detection for SMS
Short  codes for SMS
FormReactor  auto-responder
Triggers  and actions
MMS
Winner

Edge to Contact Cloud on text messaging features.

SharpSpring and CallRail both offer text messaging features on all plans, which give sales, support or any user the ability to interact with leads, customers and contacts through the text messaging channel. Contact Cloud takes it to the next level by including scheduling text messaging, bulk messaging (for promotions and campaigns), picture messaging MMS), short codes, and a whole trigger/action based system which enables text automation at every level.

CallRail live chat software comparison

Support your current customers, communicate with leads on your landing pages (at the point of interest). Compare live chat features in CallRail and Contact Cloud, and see if there’s a powerful alternative in using a CallRail competitor, Contact Cloud. Compare key functions and features, such as widget customization, chat transcripts, missed chat rules and more.
File  sharing
Small Teams
Call Tracking
Marketing Analytics
Analytics Suite
Total
7/7
4/7
4/7
4/7
Schedule  & queue routing
Call  & chat load balancing
Configure  missed chat rules
Customize  chat widget
View  session data
Internal  chat for agents and teams
Winner

Both offer live chat widgets, both not made equal. The edge goes to Contact Cloud.

CallRail and Contact Cloud both offer live chat functionality, however CallRail's product still in beta and not yet releases. From what we know about it so far, features will be limited. Both applications will feature chat tracking, and the ability to install the chat widget on any web pages with the help of the tracking script. Contact Cloud goes a step further by allowing you to truly offer a seamless support experience, in additional to a lead generation experience.

CallRail platform security comparison

Compare CallRail's platform security options to Contact Cloud; a competitive alternative to CallRail. Review the finer details; including the local and internal compliance certifications such as, CCPA, PCI, HIPAA and GDPR. Does CallRail offers easy and secure methods to authenticate users, do they allow you to restrict users to your IP address?

Two-factor  authentication
Small Teams
Call Tracking
Marketing Analytics
Analytics Suite
Total
10/10
5/10
5/10
5/10
Opt out  lists for calls and texts
Automatic  redaction of personal data
HIPAA  Compliance
CCPA  Compliance
PIPEDA  Compliance
GDPR  Compliance
PCI  Compliance
Winner
Google/Gsuite  Auth
IP Restriction

CallRail vs Contact Cloud: Similarity in basic compliance functions no match for easy, secure login solutions. Edge to Contact Cloud.

Both CallRail and Contact Cloud provide the most common security options to keep your business compliant, such as two-factor authentication, GDPR, CCPA and PCI compliance. Contact Cloud takes things to the next level by offering HIPAA, and PIPEDA for business within the health sector. Additionally, Contact Cloud makes is easier for many customer to login securely without the need to remember a username and password with its Google Authentication integration.

CallRail reporting comparison

Compare key reporting features between CallRail and top competitor, Contact Cloud. See how CallRail compares in key reporting functions, such as exporting to excel and csv formats, user interface, creating custom reports and more. Find an alternative to CallRail for reporting on marketing attribution, contact center and all omni-channel communications.

Out-of-the-box reporting
Small Teams
Call Tracking
Marketing Analytics
Analytics Suite
Total
4/5
5/5
5/5
5/5
Auto email reports
Report exports (excel, csv)
Custom reports
Winner
Very easy reporting interface

Two powerful reporting tools, slight edge to CallRail.

Reporting tools help you visually tell the story of your performance, whether things are going according to plan or not. All three platforms offer similar features and functionality. However, CallRail easy user interface gives it the

CallRail platform integrations comparison

Integrations are vital to ensuring your marketing automation platform performs the way you want it to. Is the system open to integrations? Or will you have to accommodate inflexible software? See how well CallRail integrates with other tools like your CRM, CMS and more — and how CallRail compares to Contact Cloud on integrations.

Acquisio
Small Teams
Call Tracking
Marketing Analytics
Analytics Suite
Total
25/27
18/27
18/27
18/27
AMP
$
$
$
Bing Ads
Bizible
Facebook
CAKE
Google  Ads
Google  Analytics
Winner
Google  Data Studio
Google  Marketing Platform
HubSpot
$
$
$
$ = available at additional charge
Instapage
Integromat
Kenshoo
Kissmetrics
$
$
$
Marketo
Maxymiser
$
$
$
Optimizely
$
$
$
Salesforce
Slack
Unbounce
Wix
Wordpress Plugin
Zoho CRM
$
$
$
Mixpanel
Auto-lead  Data Format (ADF)
Google  My Business

Edge to Contact Cloud for more integrations, greater flexibility, lower price.

Both offer an open API and other ways to connect their platforms to third-party solutions. Contact Cloud goes further in offering all its integrations without a fee, customizable webhooks that can be sent to any 3rd part application and an Integromat application which make the platform very no-code developer friendly.

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