UCaaS platform packed with capabilities

Customers expect rapid and effective support when they contact you. However, most call centers don’t know what inspired customers to call them—so you end up providing reactive support, as opposed to proactive.

Contact Clouds' technology is the only contact center solution with marketing attribution software built in. Our platform lets you know upfront who is calling in, what campaigns they were referencing, and their previous history with your company. Partnering this data with tools to automate and streamline your team’s workflow frees you up to focus on truly delighting your customers.

Learn More
ucaas call center

UCaaS Features

Calls

Make, receive, track, record and report on all call activity without limitation

Forms

Receive, assign, respond and report on all webform activity in realtime

Live Chat

Service current customers and greet new customers when they are ready to buy

SMS/Text Messages

Send + receive in bulk or as a one off, contact your customer, or acquire new customers

Fax

Send, receive, report, assign and automate in realtime

Automation

Automate activity on all channels in realtime

Maximize Team Productivity

Help your staff respond to customers more quickly, monitor call volume, and generate conversions.
Call Queues
Route calls to groups of agents based on schedules, weightings, skills, or caps using different routing styles, like round robin and sticky routing.
Manager Tools
Use live listening tools to assist your staff on calls with the ability to coach, join, or end calls. Agent scripts provide team members with custom messaging for clear, consistent communication.
Powerful Integrations
Sync critical customer information from your CRM or service platform into CallTrackingMetrics, so your team has all the details they need to assist customers and close the sale.
Live Agent Performance Reporting
Monitor the number of calls taken or missed, calls that generated conversions or solved issues, and average time spent per call in real time for each of your agents.

Omnichannel Routing and Automation

Get your caller to the right person, every time. Reduce friction for your customers and increase conversion rates by routing incoming calls, texts, and form submissions to the right agents with as few transfers and as little wait time as possible. Contact Clouds automates routing based on customizable agent queues, location, availability, and more. You can see everything about a caller’s recent activity to decisively route them where you want them. Manage all your texts, forms, and calls in one place with our unified communications platform.

Conversation Analytics

Make the most of every phone call with actionable insights
Capture key insights about your customers and campaigns using tools like keyword spotting, call recordings, and transcriptions. You’ll be able to score calls, determine product interest, and monitor customer satisfaction using intelligent word detection that can be customized to highlight when specific phrases are spoken on calls. Call recordings and transcripts help train new team members and maintain quality assurance on calls.

New customer prospecting

Never miss an opportunity with our auto dialer
Drive productivity by automating your call center's outbound calls based on criteria and timeframes that you customize. Define rules and milestones in your auto dialer so you can strategically manage calls in line with your team’s availability and caller behavior. You can even nurture or re-target a particular segment of your database and layer in custom follow-up communications, such as a text message two days after a call, to deliver results.

One application, multiple uses

Contact Cloud serves as a full replacement for the following use cases
Ideas
We replace these applications
  • eFax Software
  • Automatic Telephone Dialing System
  • SMS/Text Messaging Software
  • Webform capture for landing pages
  • SMS/Text Messaging Software
  • Toll Free and local phone number services
  • IVR and Auto Attendant
  • Call Tracking Software
  • Voice Broadcasting Software
  • Live Chat Software

Entire organization one tool

Increase efficiency and achieve higher conversions thanks to increased visibility across teams into what’s driving phone calls and how you’re managing them.

Don't have Contact Cloud yet?

Try now for free with a  Pay-As-You-Go plan.