In order to qualify Customer must have contemplated subscribing to Contact Cloud, spoken with a sales associate at Bipath and provided the sales associate the qualified competitor's url where the pricing has been published. If the pricing has not been published online, Customer must provide an authentic sales agreement from a qualified competitor dated within 7-days of the request for Bipath to match or beat the qualified competitors offer.
If Bipath cannot match or beat the overall pricing provided by the qualified competitor then Bipath shall pay Customer the sum of one hundred and fifty ($150.00 USD).
To determine whether Bipath's offer is better than the competitor, Bipath will apply the following three tests.
Test #1: Is the competitor a qualified competitor? A qualified competitor is a competitor whose primary products are substantially similar to at least 3 of Contact Clouds 6 integrated products. For the avoidance of doubt Contact Clouds 6 integrated products are as followed.
- Cloud Call Center (Business Telephone System)
- Call Tracking
- SMS/MMS Messaging
- Online Fax
- Form Capture
- Live Chat Widgets
Test #2: Is the competitors pricing for the specific integrated product available to the public? The competitors pricing for the integrated product being compared must be available on their websites pricing page or Customer must have obtained a master services agreement, sales agreement or similar from the competitor.
Test #3: Is the competitors pricing for the specific integrated product better than Bipath's? Bipath overall or blended pricing must be better in the areas found below.
- Local Number Rental (many sites will call this local numbers or non toll free) and is generally expressed as a monthly dollar amount
- Toll Free Number Rental (many sites will call this toll free numbers) and is generally expressed as a monthly dollar amount
- Local Number Forwarding
- Toll Free Number Forwarding
- SMS Messaging rate (outbound)
- MMS Messaging rate (outbound)
So long as the three tests are met then you would be eligible to receive the $150.00 from Bipath if Bipath was unable to match or beat the competitors price by providing a better overall or blended price.
Competitors are limited to those whose primary service offering are at least 3 of the 6 primary offerings by Bipath, other competitor types will not be considered. For Example) IF the competitors ONLY offers a call center product and does not offers any other the other primary products offered by Bipath, then this would not qualify as a 'Qualified Competitor.'
Contact Cloud Best Price Guarantee applies to monthly service fees and certain usage fees.