Implementing automated routing and workflows for your routine calls and activities frees up your marketing, sales, and support teams to act strategically instead of getting bogged down by manual tasks.
Ensure critical actions take place while conserving your agent resources. Use triggers to define logic and create a unique workflow for your team that routes callers how you want, based on events or actions taken by you or your caller.
Specify how calls are routed using call queues. Build a queue with a group of agents and assign each agent their own availability schedule, weighting, and preferences so they can easily address calls from their landline, mobile phone, or softphone.
Drive productivity by automating your call center's outbound calls, based on criteria and timeframes that you customize. Define rules and milestones in your auto dialer so you can manage calls strategically in line with your team’s availability and caller behavior.