A softphone is simply a phone powered by the internet, so you can make calls from your laptop, desktop, or any device. For the more technical among us, a softphone is embedded software that enables voice over Internet Protocol (VoIP) telephone calls. VoIP phones can look just like other office phone systems that sit on a desk, but softphones are browser-based or mobile apps.
Inbound and outbound softphone available on all plans. Usage discounts for softphone use.
Take notes, manage contact information, and more with built-in softphone capabilities.
Embed the softphone directly in Salesforce to manage the entire contact experience in one place.