Contact Cloud Softphone animation

Our softphone is better than your desk phone

Save on cost, scale faster, cut the wires

A softphone is simply a phone powered by the internet, so you can make calls from your laptop, desktop, or any device. For the more technical among us, a softphone is embedded software that enables voice over Internet Protocol (VoIP) telephone calls. VoIP phones can look just like other office phone systems that sit on a desk, but softphones are browser-based or mobile apps.

Request Demo

Go beyond the phone call

Softphones have some key advantages over desk phones, and Contact Cloud's softphone takes those advantages even further. We’re able to bring together marketing attribution, intelligent call routing, and an array of other contact center-friendly features to take the hassle out of phone systems and focus on conversations.
Contact Cloud Forms

No added costs

Inbound and outbound softphone available on all plans. Usage discounts for softphone use.

realtime scoring

Real-Time Scoring

Take notes, manage contact information, and more with built-in softphone capabilities.

contact cloud salesforce

Salesforce Integrated

Embed the softphone directly in Salesforce to manage the entire contact experience in one place.

Push and pull data to and from Contact Cloud

We integrate with the resources you’re already using

Call and text with any kind of connection

Make calls from anywhere with VoIP and WiFi calling from Contact Cloud.