Standard Pricing

Platform Fee /month
$99
Toll free Numbers /month
$129
Local Numbers /month
$1.813
$1.688
$3.000
$0
Toll Free Inbound Rate /min
Local Outbound  /min
Text Messages (Outbound SMS) /txt
Local Inbound Rate /min
$0.0508
$0.0473
$0.0613
Fax Per Page  /page
$2.90
$0.0725
$2.700
Softphone Inbound Rate  /min
Contact Sales
Contact Sales
Contact Sales
$0.0377
$5
$0.0145
$0.1015
Toll Free Outbound  /min
Contact Sales
Contact Sales
Contact Sales
$0.0613
$0.0875
$0.0455
0.0351
Text messages (MMS) /txt
$0.0725
$0.0675
$0.0800
$0.0135
$0.0210
$0.1015
$0.0945

Enhancements

Image obscenity detection for MMS
$.0200/min
$.0200/min
$.0200/min
Dual channel recordings
$.0300/min
$.0300/min
$.0300/min
Encrypted call recordings
$.0300/min
$.0300/min
$.0300/min
Enhanced transcriptions
$.1088/min
$.1013/min
$.1200/min
Transcriptions with keyword spotting
$0.0290/min
$0.0270/min
$0.0320/min
Spam Detective
$0.0131/per caller
$0.0122/per caller
$0.0144/per caller
Caller Insights premium caller ID
$0.1514/per caller
$0.1409/per caller
$0.1670/per caller
Live listen to calls
$0.0046/min
$0.0043/min
$0.0051/min
Live chat license
$20.25/license
$20.25/license
$20.25/license

Carrier Addons

SMS pricing is based on your subscription plan, the destination and type of message you’re sending, as well as the carrier to which the SMS is being sent.

Carrier Fees
Additional carrier fees apply per carrier. See below for carrier fees related to long code SMS, long code MMS, short code SMS, and short code MMS.
SMS Character Limit
Text messages are charged per segment. The character limit for a single SMS message is 160 characters, however most modern phones and networks support concatenation and segment and rebuild messages up to 1600 characters.  Messages not using GSM-7 encoding are limited to 70 characters.

When you send a SMS message over 160 characters the message will be split. Large messages are segmented into 153 character segments and sent individually then rebuilt by the recipient’s device.

For example, a 161 character message will be sent as two messages, one with 153 characters and the second with 8 characters.

If you include non-GSM characters like eastern characters in SMS messages, those messages have to be sent via UCS-2 encoding. Messages containing any UCS-2 characters are limited to 70 characters and will be concatenated into 67 character message segments, even if the messages contain less than 160 characters.

Carrier Fees (Standard)

Carrier
Message Received (SMS)
Message Sent (SMS)
Message Received (MMS)
Message Sent (MMS)
Videotron
NA
$0.0055
NA
$0.0055
Telus
NA
$0.0038
NA
$0.0076
Rogers
NA
$0.006
NA
NA
Freedom Mobile
NA
$0.0045
NA
$0.0091

Carrier Fees (Short Code)

Carrier
Message Received (SMS)
Message Sent (SMS)
Message Received (MMS)
Message Sent (MMS)
Videotron
NA
NA
NA
NA
Telus
NA
NA
NA
NA
Rogers
NA
NA
NA
NA
Freedom Mobile
NA
NA
NA
NA
Unless otherwise stated, taxes are not included in our prices and all applicable taxes are payable by Customer. All prices in USD and are subject to change. Additional fees may apply. The inbound rate is dependent on the receiving number for your tracking numbers. For questions regarding the inbound rate for a specific tracking number, please contact us.